Refund Policy

This Refund Policy explains when purchases made directly through Song-Maker.ai are eligible for a refund. It forms part of our Terms of Service.

1. Full-refund eligibility

You may request a full refund for a subscription purchase, subscription renewal, or one-time credit pack only when both conditions below are met:

1. We receive your request within 7 calendar days after the relevant payment was successfully processed; and
2. You have used strictly less than 10% of the credits included in that purchase.

For clarity, using exactly 10% does not meet the “less than 10%” requirement. Credit usage is calculated from our service records by dividing the credits consumed from the relevant purchase by the total credits granted with that purchase.

2. Purchases that are not eligible

Under this voluntary policy, a purchase is not eligible for a refund if:

• the request is submitted more than 7 calendar days after payment;
• 10% or more of the included credits have been used;
• the credits were promotional, gifted, or earned through daily check-in and did not involve a purchase; or
• the purchase was made through a third party whose own refund process applies.

Canceling a subscription stops future renewals but does not automatically refund a charge that has already been processed. Refund eligibility is assessed separately under this policy.

3. How to request a refund

Email hi@song-maker.ai from the address associated with your account. Include:

• your account email address;
• the order, invoice, or transaction identifier, if available;
• the purchase date; and
• a short explanation of the request.

We may ask for reasonable information needed to locate and verify the payment. The request is considered submitted when we receive it.

4. Approved refunds

Approved refunds are issued to the original payment method. Processing time depends on the payment provider and your financial institution. Once a refund is approved, any remaining credits, plan benefits, or service access associated with the refunded purchase may be removed.

5. Failed, duplicate, or unauthorized charges

If you believe a charge was duplicated, unauthorized, or processed incorrectly, contact us promptly. These cases may be reviewed separately from the usage-based eligibility rules above.

6. Statutory consumer rights

This policy is in addition to, and does not limit, any consumer rights or remedies that cannot be waived under applicable law. If local law grants you a longer cancellation period or another mandatory remedy, that law applies.

7. Policy changes

We may update this policy from time to time. Changes will apply prospectively from the date they are posted and will not limit rights that cannot legally be waived.

8. Contact

Questions about refunds can be sent to hi@song-maker.ai.